Career Portal

The Manager ICT - Services & Support Operations will be responsible for leading end-user IT support services across both IBA campuses, overseeing the Helpdesk, desktop support, academic computer labs, event technology support, vendor coordination, and ICT asset inventory. This role is critical in ensuring uninterrupted technical support for day-to-day operations, academic sessions, and institutional events—both physical and online—while upholding service quality, efficiency, and compliance with ICT governance standards/policies.

MAIN DUTIES & RESPONSIBILITIES:

• Lead and manage the IT Helpdesk and support staff to ensure timely and effective issue resolution.
• Oversee academic computer labs, ensuring proper maintenance, security, and software availability.
• Coordinate technical support for events, seminars, conferences, and online/hybrid sessions, ensuring audio-visual, networking, and streaming capabilities are properly configured and supported.
• Supervise and streamline ICT asset inventory management, including equipment tracking, issuance, tagging, and lifecycle documentation across both campuses.
• Manage vendors and service providers related to support services, maintenance contracts, and asset supplies.
• Develop and enforce SOPs, escalation workflows, and service-level objectives (SLOs) for support operations.
• Collaborate with infrastructure, network, and ERP teams for issue escalation and cross-functional service delivery.
• Monitor and report on key performance indicators (KPIs), user feedback, and service trends.
• Lead staff training, mentoring, and knowledge-sharing initiatives to maintain a responsive and skilled support team.
• Ensure all support operations comply with cybersecurity policies, data privacy requirements, and institutional policies.
• Coordinate with academic departments to support teaching and research technologies.
• Lead and mentor the IT team to ensure high-quality service delivery.

QUALIFICATION & EXPERIENCE:

• Masters degree in Computer Science, Information Technology, or a related field from an HEC-recognized university. Certifications such as ITIL is a plus
• 7-8 years of progressive experience in IT management

KNOWLEDGE & COMPETENCIES:

• Strong interpersonal and communication skills.
• Ability to manage multiple priorities and stakeholders.
• IT Support & Helpdesk Management
• Technical Troubleshooting (Hardware/Software/Networking)
• Inventory & Asset Management
• Vendor Coordination & SLA Monitoring
• User Communication & Training
• Process Documentation & SOP Development
• Ticketing System Proficiency
• Team Leadership & Performance Monitoring
• Analytical thinking and problem-solving abilities.
• Confidentiality, integrity, and professionalism.

The coordinator will support the execution of marketing campaigns, media planning, financial billings and brand communication initiatives. This role involves coordinating with media partners, IBA Finance department, and tracking campaign performance. The incumbent will also ensure brand consistency, assist in event promotions, and contribute to public relations efforts. Strong organizational, communication, and analytical skills, along with knowledge of digital marketing trends and media outreach, are essential for this position.

MAIN DUTIES & RESPONSIBILITIES:

• in the planning, coordination, and execution of integrated marketing and media campaigns.
• Liaise with external vendors, and partners to ensure timely delivery of assets and placements.
• Track, compile, and report on campaign performance metrics across digital and traditional media platforms.
• Coordinate with the IBA Finance department for budgeting, billing, invoice reconciliation, and vendor payments.
• Ensure brand guidelines and consistency across all promotional content and communication materials.
• Support the promotion of institutional events, academic programs, and other initiatives through media and PR outreach.
• Maintain records of campaign deliverables, media plans, approvals, and financial documentation.
• Stay updated on emerging marketing trends, particularly in digital and social media landscapes.

QUALIFICATION & EXPERIENCE:

• Bachelors degree in Marketing, Media Sciences, Communication, or related field from an HEC-recognized University/Institute
• Minimum of 2-3 years of work experience

KNOWLEDGE & COMPETENCIES:

• Proficient in Microsoft Excel for maintaining budgets, tracking media billings, and preparing financial reports
• Good command on marketing tools like Meta Ads Manager and Google Ads to support campaign execution
• Familiarity with social media management tools like Hootsuite is required to schedule and monitor posts
• Knowledge of basic data analytics and reporting tools is essential for evaluating marketing campaign effectiveness
• Excellent communication and stakeholder management abilities

This role supports the Manager Programs by overseeing the financial planning, lead generation, and smooth execution of diploma and training programs at Centre for Information & Communication Technology (CICT). Key responsibilities include budgeting, coordination, operational management, and cross-team collaboration. The position ensures program quality, financial efficiency, and timely reporting, while maintaining compliance and contributing to institutional growth. 

MAIN DUTIES & RESPONSIBILITIES:

• Prepare and manage budgets, forecasts, and financial reports.

• Oversee accounts receivable/payable and ensure audit compliance.

• Lead program execution including scheduling, logistics, and participant management.

• Drive lead generation via digital campaigns and monitor performance.

• Supervise operations team, manage procurement, inventory, and office discipline.

• Collaborate with internal teams and handle Request for Proposal documentation and submission.

QUALIFICATION & EXPERIENCE:

• Masters degree in related field from an HEC-recognized university/institute
• 5-7 years of work experience

KNOWLEDGE & COMPETENCIES:

• Excellent communication and interpersonal skills
• Demonstration of customer-centered approaches in assisting students, faculty and staff
• Proficiency in MS Office and academic systems
• Attention to detail and ability to multitask
• Professional demeanor and organizational skills

The role encompasses managing the overarching functions of the department, including grant acquisition & proposal development, grant monitoring & reporting, securing research funding & allocation for the institution.

MAIN DUTIES & RESPONSIBILITIES:

• Manage the institutions research activities through mapping faculty research areas with industry opportunities.
• Research and seek out funding opportunities, including grants, consultancies, and sponsorships.
• Regularly keep track of national and international calls for proposals.
• Assist in developing industrial linkages to commercialize research and bring in consultancy opportunities. 
• Manage grants, from co-writing of grant proposals, documenting payments and expenditure, preparing progress reports, ensuring compliance with grant regulations, reviewing grant proposals, managing grant databases, engaging with donor agencies and preparing financial reports.
• Act as the focal point for all research and consultancy-related communication with the stakeholders, including faculty and staff. 
• Take initiatives to promote cross-institutional research collaborations. 
• Keep faculty consultancy, research and publication data records. 
• Facilitate the planning and execution of faculty-led consultancy initiatives.

QUALIFICATION & EXPERIENCE:

• Masters degree in Management/Business Administration/Economics or related field from an HEC-recognized university/institution.
• 4-6 years of experience in managing research initiatives/activities

KNOWLEDGE & COMPETENCIES:

• Ability to effectively manage multiple tasks, prioritize work, and meet deadlines.
• Good command on MS Office & other research tools
• Attention to detail and the ability to maintain accurate records and documentation.
• The capacity to critically evaluate research proposals, budgets, and reports for accuracy and adherence to funding agency guidelines.
• The candidate must possess good managerial and financial skills, as required to handle budgeting and monitoring of the funds.

The Maintenance Engineer will be responsible for managing the maintenance operations of the City Campus facilities. This includes overseeing building systems, ensuring timely repairs and preventive maintenance. The role requires strong technical expertise, planning capabilities, and the ability to manage both internal teams and external service providers to ensure a safe and functional campus environment.

MAIN DUTIES & RESPONSIBILITIES:

• Plan and implement preventive and corrective maintenance schedules for campus infrastructure.
• Supervise maintenance staff and ensure timely resolution of technical issues.
• Monitor and maintain plumbing, and other building maintenance systems.
• Coordinate with vendors and contractors for outsourced maintenance and repair work.
• Ensure compliance with safety regulations and institutional maintenance standards.
• Maintain detailed records of maintenance activities, service logs, and equipment history.
• Assist in budgeting and procurement of maintenance tools, materials, and services.
• Conduct regular inspections to identify potential issues and recommend improvements.
• Support campus operations during events and emergencies with technical assistance.
• Collaborate with other departments to ensure seamless facility operations.
• Create 2D/3D drawings and models of structures and layouts using computer-aided design (CAD) software, such as AutoCAD, Revit, or similar tools, to Plan and visualize maintenance projects, Design and propose modifications to existing structures
• Develop as-built drawings and Comprehensive BoQ and other documentation of maintenance work
• Prepared and process the Purchase Requisition related to maintenance works.
• Develop comprehensive documentation, including drawings, reports, and manuals.

QUALIFICATION & EXPERIENCE:

• Masters Degree in Mechanical, Electrical, or Civil Engineering from an HEC-recognized university/institute
• 4-5 years of experience in facilities or maintenance engineering, preferably in an academic or institutional setting

KNOWLEDGE & COMPETENCIES:

• Strong technical knowledge of building systems and maintenance procedures

• Proficiency in CAD software, specifically:

• AutoCAD, Revit, or similar 3D modeling tools

• Ability to create detailed 2D/3D drawings and models

• Proficiency in maintenance planning and reporting tools
• Excellent problem-solving and troubleshooting skills
• Good communication and team management abilities
• Familiarity with safety codes and regulatory compliance

To support daily operations of the Boys Hostel, including execution of allotment procedures, monitoring of resident discipline, housekeeping coordination, mess supervision, resolution of complaints, and building maintenance tracking. The role also includes assisting operations in Staff Town, Girls Hostel, VFR, and Faculty Apartments whenever required

MAIN DUTIES & RESPONSIBILITIES:

Boys Hostel Operations

• Execute allotment processes and maintain updated occupancy records.
• Assist with check-in/check-out formalities for residents.
• Monitor and report violations of hostel rules and assist in handling disciplinary cases.
• Supervise cleanliness and housekeeping services in rooms and common areas; ensure cleaning schedules are followed.
• Address day-to-day complaints from residents and coordinate timely resolution.
• Report maintenance needs and follow up with relevant departments or contractors.

Maintenance and Complaint Handling

• Maintain a complaint register for issues related to plumbing, electricity, furniture, etc.
• Track work orders and update residents on the status of their complaints.
• Conduct minor inspections and escalate infrastructure issues promptly.

Mess and Vendor Coordination

• Monitor food service standards, hygiene, and meal feedback.
• Coordinate between residents and mess vendor/service provider for issue resolution.

Support to Other Residential Facilities

• Assist in the operations of Girls Hostel, Staff Town, Faculty Apartments, and VFR when needed.
• Support special events or campus-level activities involving multiple residential areas.

General

• Perform other duties assigned by the Manager - Residential Facilities as per operational needs.

QUALIFICATION & EXPERIENCE:

• Bachelors Degree from an HEC-recognized university/institute
• 3-5 years of work experience

KNOWLEDGE & COMPETENCIES:

• Facility management tools - Knowledge of hostel management and maintenance systems.
• Expertise in hostel administration, Strong organizational and crisis-handling skills & experience in managing residential facilities.
• Security systems oversight - Familiarity with CCTV, access control, and emergency protocols.
• Administrative software - Proficiency in MS Office and digital reporting platforms. 

Assistant Manager- Content Specialist will be responsible for creating, editing, and managing effective content for IBAs marketing, communications, and branding initiatives. This role involves developing engaging copy for digital platforms, press releases, newsletters, speeches, reports, and promotional materials while ensuring consistency with IBAs brand voice and strategic objectives. The incumbent will collaborate with internal teams to craft impactful storytelling, thought content pieces, and engaging social media content. Strong writing, editing, and research skills, along with expertise in content strategy and digital communication trends, are essential for this position.

MAIN DUTIES & RESPONSIBILITIES:

• Create original, engaging video/story content for social media, newsletters, websites, presentations and press releases.
• Plan, shoot, and edit high-quality video content for various platforms including YouTube, Instagram, Facebook, LinkedIn, and the official website.
• Develop creative video concepts aligned with institutional campaigns, events, and key initiatives.
• Coordinate with academic and administrative departments to capture institutional highlights, interviews, testimonials, and behind-the-scenes footage.
• Manage the video production process from pre-production to post-production, including scripting, storyboarding, filming, editing, motion graphics, and sound design.
• Ensure all video content is visually consistent, brand-compliant, and tailored for platform-specific requirements.
• Archive, tag, and organize video assets for efficient retrieval and repurposing.
• Monitor engagement and performance of video content and recommend improvements based on analytics.
• Liaise with vendors or freelance videographers when required and oversee external production quality

QUALIFICATION & EXPERIENCE:

• Masters degree in related field from an HEC-recognized university/institute
• 5-7 years of work experience

KNOWLEDGE & COMPETENCIES:

• Proficiency in video editing software (Adobe Premiere Pro, Final Cut Pro, After Effects, DaVinci Resolve).
• Strong visual storytelling skills and an eye for composition, pacing, and sound.
• Ability to handle cameras, lighting, and audio equipment with technical confidence.
• Creative mindset with attention to detail and strong aesthetic sensibility.
• Understanding of digital trends, social media formats, and best practices for video optimization.
• Ability to manage multiple projects, meet deadlines, and work both independently and collaboratively.
• Strong interpersonal and communication skills to coordinate with internal and external stakeholders.

The Senior Assistant HR is responsible for supporting the end-to-end HR lifecycle for part-time and externally funded staff. Key responsibilities include recruitment, onboarding, payroll coordination, digital records archiving, and managing employee welfare fund processes. The role also contributes to HR audits, ensures policy compliance, and plays a key role in the digital transformation of archived personnel records.

MAIN DUTIES & RESPONSIBILITIES:

Recruitment & Selection (Part-Time & Externally Funded Positions)

• Coordinate recruitment activities for part-time and externally funded project staff, including job postings, applicant tracking, and interview scheduling.
• Verify candidate eligibility and support the issuance of appointment and contract extension letters.
• Maintain and archive recruitment records in compliance with institutional documentation standards.

Hiring & Onboarding (Part-Time & Externally Funded Positions)

• Facilitate hiring processes for Executive Assistants, Research Assistants, Writing Consultants, and other externally funded roles.
• Prepare and issue employment contracts, ensuring accuracy and proper recordkeeping.
• Collaborate with Project Leads, Principal Investigators, and the Manager HR to align hiring practices with institutional policies and funding guidelines.
• Create and activate employee profiles in Oracle/Microsoft Dynamics and enable access to the MSTMS portal for attendance and payroll processing.

Payroll & Payment Processing (Part-Time & Externally Funded Positions)

• Manage ERP data entry and employee ID activation for newly hired part-time staff.
• Compile, verify, and submit monthly payroll inputs and supporting payment documentation.
• Liaise with the Finance Department to ensure timely disbursement and resolution of payroll-related issues.

Staff Welfare Fund (SWF) Administration

• Administer the receipt, review, and processing of SWF applications for loans, grants, and financial assistance in alignment with institutional policies.
• Verify supporting documentation and maintaining an application tracking system from submission through approval and disbursement.
• Ensure timely submission of approved applications to Finance and monitor the disbursement of funds.
• Maintain transparent and audit-ready records of all SWF transactions.

HR Records Management & Compliance

• Assist Manager HR in providing accurate and updated personal files and staff records to support internal and external HR audits.
• Assist in administering BPS staff matters, including management of House Rental Ceiling (HRC) documentation, service records, and employee upgradations in Microsoft Dynamics 365.
• Lead the digital archiving of HR records by implementing a structured indexing system, scanning and converting physical files to digital formats, and maintaining retrieval logs while ensuring data confidentiality.

QUALIFICATION & EXPERIENCE:

• Bachelors Degree from an HEC-recognized university/institute
• 0-1 years of work experience

KNOWLEDGE & COMPETENCIES:

• Proficiency in Microsoft Dynamics, Oracle ERP, and MSTMS.
• Strong organizational and documentation skills.
• Ability to manage sensitive information with confidentiality and accuracy.
• Effective coordination and communication skills.

The Senior Manager - Projects will be responsible for leading the planning, execution, and delivery of infrastructure and development projects at IBA. This includes overseeing project timelines, budgets, quality control, and stakeholder coordination. The role demands strong leadership, technical expertise in construction and project management, and the ability to manage multiple large-scale projects simultaneously.

MAIN DUTIES & RESPONSIBILITIES:

• Lead the end-to-end management of construction and infrastructure projects across campuses.
• Well- versed with project planning. 
• Develop project plans, timelines, and budgets in coordination with stakeholders.
• Supervise project teams, consultants, and contractors to ensure timely and quality execution.
• Monitor project progress and resolve issues related to design, execution, or compliance.
• Ensure adherence to safety, environmental, and regulatory standards.
• Prepare and present project reports, updates, and documentation to senior management.
• Coordinate with procurement, finance, and legal departments for project-related matters.
• Conduct risk assessments and implement mitigation strategies.
• Review and approve technical drawings, BOQs, and contractor submissions.
• Support strategic planning and infrastructure development initiatives at IBA.

QUALIFICATION & EXPERIENCE:

• Masters Degree in Civil Engineering, Project Management, or in related field from an HEC-recognized university/institute
• 7-10 years of experience in facilities or maintenance engineering, preferably in an academic or institutional setting.

KNOWLEDGE & COMPETENCIES:

• Strong leadership and project management skills
• In-depth knowledge of construction practices and regulatory standards
• Proficiency in project management software (e.g., MS Project, Primavera)
• Excellent communication and stakeholder management abilities
• Strong analytical and problem-solving skills.

The Manager - Procurement will be responsible for overseeing and managing all procurement activities at IBA in accordance with institutional policies and regulatory requirements. This includes vendor management, contract negotiation, procurement planning, and ensuring cost-effective and timely acquisition of goods and services. The role requires strong leadership, analytical, and negotiation skills to ensure transparency, efficiency, and compliance in procurement operations.

MAIN DUTIES & RESPONSIBILITIES:

• Develop and implement procurement strategies aligned with institutional goals.
• Manage the end-to-end procurement process including tendering, evaluation, and contract award.
• Ensure compliance with Government procurement.
• Maintain vendor relationships and evaluate supplier performance.
• Coordinate with departments to forecast procurement needs and plan accordingly.
• Review and approve purchase requisitions and purchase orders.
• Monitor procurement budgets and ensure cost control.
• Lead and mentor the procurement team to ensure high performance.
• Prepare procurement reports and documentation for audits and management review.
• Liaise with legal and finance departments for contract and payment matters.

QUALIFICATION & EXPERIENCE:

• Masters degree in Supply Chain Management, Business Administration, or in related field from an HEC-recognized university/institute
• Minimum 6-8 years of progressive experience in procurement, with at least 3 years in a managerial role, preferably in an academic or public sector environment.

KNOWLEDGE & COMPETENCIES:

• In-depth knowledge of procurement regulations and best practices
• Strong negotiation and contract management skills
• Proficiency in procurement software and ERP systems
• Excellent analytical and decision-making abilities
• Strong leadership and team management skills
• Effective communication and stakeholder engagement

A fulltime photographer will be responsible for capturing high-quality photographs for institutional branding, marketing campaigns, events, and publications. This role requires expertise in professional photography, editing, and visual storytelling to enhance IBAs digital and print presence. The incumbent will manage photoshoots, post-production editing, and content archiving while ensuring consistency with brand guidelines. Experience with DSLR cameras, lighting setups, and editing software is essential.

MAIN DUTIES & RESPONSIBILITIES:

• Capture high-quality photographs for events, campaigns, and daily activities.
• Edit and enhance images using tools like Adobe Photoshop and Lightroom.
• Collaborate with teams to align visual content with branding guidelines.
• Maintain and manage photography equipment for optimal performance.
• Organize and archive visual assets for future use.
• Assist in planning and executing photoshoots for specific needs.
• Stay updated on industry trends to enhance creative output.
• Ensure timely delivery of visual content for multiple platforms.
• Assist in creating content for social media, websites, and print materials.
• Ensure all photos are consistent in style and meet brand guidelines.
• Scout and recommend ideal locations for photoshoots.
• Provide input on creative concepts for visual storytelling.
• Support administrative tasks like maintaining an inventory of photography assets.
• Troubleshoot and resolve technical issues with cameras and related equipment.

QUALIFICATION & EXPERIENCE:

• Intermediate, along with other specialized diplomas/courses in photography, editing, and software such as Adobe Premiere Pro, After Effects, and Photoshop.
• 3-5 years of professional experience in photography, preferably in a corporate or educational environment.

KNOWLEDGE & COMPETENCIES:

• Expertise in operating DSLR cameras, lenses, and lighting equipment.
• Advanced skills in Adobe Photoshop, Lightroom, and other editing tools.
• Strong understanding of framing, composition, and visual storytelling.
• Ability to handle multiple assignments and meet tight deadlines.
• Ensuring high-quality images that align with brand guidelines.
• Strong interpersonal skills to work effectively with cross-functional teams.
• Flexibility to capture a variety of content types, from events to portraits and campaigns.
• Staying updated on industry advancements and incorporating new techniques.
• Efficiently managing and archiving a library of visual assets.

Assistant Finance will support CEEs (Center for Executive Education) end-to-end financial operations in coordination with all internal and external stakeholders.

MAIN DUTIES & RESPONSIBILITIES:

• Assist and manage the annual budget for the training center, considering expenses such as facility costs, instructor fees, materials, and administrative expenses.
• Generate and present financial reports to management, highlighting key financial metrics and variances, periodically, including PnLs.
• Perform the invoicing process for training programs and ensure timely collection of payments.
• Process Vendor/ Trainers payments end-to-end and all tasks leading and falling off the process.
• Ensure compliance with financial regulations and reporting standards, and coordinate for internal and external audit.
• Ensure compliance with tax regulations and coordinate with IBA Finance for accurate and timely filing of tax returns.
• Manage treasury and its related tasks for the Center.
• Oversee petty cash management, TADA, and other bill processing.
• Support in any other tasks delegated by the supervisor.

QUALIFICATION & EXPERIENCE:

• Bachelors degree in Finance, or related field from an HEC-recognized University/Institute
• 0-1 years of work experience

KNOWLEDGE & COMPETENCIES:

• Proficient in Microsoft Excel for maintaining budgets, tracking billings, and preparing financial reports
• Knowledge of basic data analytics and reporting tools
• Excellent communication and stakeholder management abilities

The Communication Executive will support CICTs (Center for Information & Communication Technology) digital communication and branding efforts. The role involves managing website content, social media channels, SEO, and analytics to boost visibility, engagement, and stakeholder outreach.

MAIN DUTIES & RESPONSIBILITIES:

• Maintain and update website content (programs, blogs, testimonials).

• Assist in developing SEO-optimized content aligned with brand voice.

• Manage content calendars and create engaging posts for social media platforms.

• Track trends, monitor engagement, and support community interaction.

• Assist in branding activities, PR coordination, and media engagement.

• Support in SEO audits, keyword research, and analytics tracking.

• Contribute to monthly reports and marketing deliverables.

QUALIFICATION & EXPERIENCE:

• Bachelors degree from an HEC-recognized University/Institute
• 1-2 years of work experience is preferred. Fresh graduates are encouraged to apply

KNOWLEDGE & COMPETENCIES:

Hands-on skills in website management (CMS), SEO, social media tools, content creation, and basic graphic design. Proficiency in Google Analytics, content scheduling platforms, and collaborative tools like Google Workspace is essential for effective execution and reporting.

The Project Assistant will support CICTs (Center for Information & Communication Technology) business development operations by helping generate leads, maintain client records, assist in proposal preparation, conduct market research, and coordinate with internal teams for smooth execution of client projects and outreach activities.

MAIN DUTIES & RESPONSIBILITIES:

• Assist in client identification, communication, and relationship management.

• Support lead generation, proposal preparation, and onboarding processes.

• Conduct market research and provide strategic insights.

• Help manage social media pages, monitor digital campaigns, and suggest content ideas.

• Coordinate with internal teams and maintain accurate records of client interactions and project documentation.

QUALIFICATION & EXPERIENCE:

• Bachelors degree from an HEC-recognized University/Institute
• 1 year of work experience is preferred. Fresh graduates are encouraged to apply

KNOWLEDGE & COMPETENCIES:

• Good command on MS Office suite

• Communication & interpersonal skills

• Proposal writing & project management

IBA Karachi is seeking a Data Analyst to support its undergraduate Computer Science program by collecting, analyzing, and interpreting student data to enhance academic performance,  retention, and strengthen overall program effectiveness. The ideal candidate will possess a strong foundation in data analysis, statistical methods, and data visualization, with a keen interest in educational research and student success.

MAIN DUTIES & RESPONSIBILITIES:

QUALIFICATION & EXPERIENCE:

• The incumbent should have Bachelors or Masters degree in Data Science, Computer Science, Statistics, Educational Research, or a related field.
• Experience with data visualization tools such as Tableau, Power BI, or matplotlib/seaborn is prefered.
• Experience working with student data in a higher education setting is a plus.

KNOWLEDGE & COMPETENCIES:

• Proficiency in data analysis tools such as Python, R, SQL, or MS Excel/Google Sheets.
• Strong understanding of statistical methods and predictive analytics.
• Familiarity with data privacy regulations (e.g., FERPA) is preferred.